To our customers

COVID-19 Policy

We are all aware of the ongoing issues with the COVID-19 and the challenges it creates for all of us. We at Back Water Kings are very sympathetic and understanding to all of those who may be affected by this virus. We want to personally reach out to you, our valued customers to update you on the actions that Back Water Kings is taking to help prevent the spread of the virus. We continue to closely monitor the ongoing COVID-19 situation to ensure we take all necessary steps to protect the health and safety of our customers and team members.

We are following Centers for Disease Control (CDC) guidelines, as well as guidance from federal, provincial and municipal officials, to make informed decisions. We appreciate everyone’s commitment to recommended prevention methods. We are fortunate that we currently have no reported team member or customer cases and our company remains open for business.

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Steps We've Taken

We also wanted to share additional information about actions that we have implemented in response to COVID-19: Our employees have been encouraged to stay home if they are sick and to practice social distancing.
We have set up sanitation stations in the building so all employees can sanitize on a regular basis.
We sanitize all handrails, doorknobs and chair arms, workstations and shared business machines twice daily.
All technicians are required to wear masks. They are also required to wear new latex gloves and shoe covers to every service call and to dispose of them after leaving each location.
We are requiring all service technicians to check their temperature before coming to work in the morning, and we check it again before they leave for appointments.
Sick employees are not allowed to work.
Our technicians will follow social distancing guidelines wherever possible. Some situations may require two technicians close together in tight spaces.
You are free to check their temperature before entering your property.
You are free to ask questions and decide who can enter your home or business.
We ask you to notify us about any concerns you may have.

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Why it is important to keep your Plumbing Clean and Functioning Properly

The healthier your plumbing is, the healthier your environment. But don’t wait to have your system checked or repaired. Once these pandemic passes, there will be a huge demand by those who chose to wait on needed repairs and replacement equipment. Many smaller providers may be out of business, and the stronger ones may not have enough available technicians to serve the demand. This situation is a serious matter that requires everyone to stay calm and use sound judgement as we work through it together. Individual caution and good hygiene habits are the most important actions anyone can take to reduce the risk to COVID-19. We have taken the recommended steps to protect both you and our technicians. If you suspect issues with your plumbing, give us a call now.

We thank you for being loyal customer and appreciate your understanding as we all work through this difficult time. We are proud to serve you and hope that we will be seeing you soon.

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